I can handle customer enquiries, resolve complaints, provide accurate information, follow up on outstanding issues, maintain records, and communicate professionally with customers.
1. Managed 25–40 daily bookings, ensuring accurate driver allocation, scheduling, and seamless service delivery. 2. Responded to 50+ customer enquiries daily via phone, email, and messaging platforms, providing prompt and professional support. 3. Coordinated transportation logistics, monitored trips, and resolved customer concerns to maintain a high standard of service. 4. Processed bookings, payments, and invoices while maintaining accurate customer records using HubSpot CRM, Microsoft Outlook, and dispatch software. 5. Collaborated with remote teams, performed data entry, prepared reports, and maintained operational documentation to support efficient daily operations.
