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Greet and welcome visitors, clients, and guests in a friendly and professional manner. Answer, screen, and direct incoming phone calls. Respond to emails and general inquiries. Schedule appointments and maintain meeting calendars. Receive, sort, and distribute mail, packages, and deliveries. Maintain the reception area, ensuring it is clean, organized, and presentable. Provide information about the organization's services and policies. Keep records of visitors and issue visitor passes when required. Perform basic administrative tasks such as filing, photocopying, scanning, and data entry. Coordinate with other departments to assist visitors and support office operations. Monitor office supplies and request replenishment when necessary. Handle customer complaints or concerns professionally and escalate issues when needed.