Trained and mentored junior staff to improve productivity and service quality. Providing accurate information about products, services, pricing, policies, and company processes. Listening to customers’ concerns, resolving issues promptly, and ensuring satisfaction. Creating a positive experience that fosters loyalty and repeat business.
Handled end-to-end travel arrangements for corporate and leisure clients, including flight bookings, hotel reservations, and tour packages. Provided visa assistance, travel insurance arrangements, and expert travel advice to clients. Maintained long-term relationships with clients, leading to 30% repeat business growth. Trained and mentored junior travel agents to improve productivity and service quality. Providing accurate information about products, services, pricing, policies, and company processes. Listening to customers’ concerns, resolving issues promptly, and ensuring satisfaction. Creating a positive experience that fosters loyalty and repeat business.
