Sales & Business Development Closing sales and converting prospects into customers. Following up with leads and existing customers. Handling customer objections and resolving concerns. Building relationships with clients. Upselling and cross-selling services. Meeting sales targets. Customer Service Responding to customer inquiries via phone, email, WhatsApp, and social media. Resolving customer complaints professionally. Providing product and service information. Maintaining customer satisfaction. Escalating issues when necessary. Call Center Handling inbound and outbound calls. Following call scripts while maintaining a natural conversation. Scheduling follow-up calls. Updating customer records after each interaction. Maintaining call quality and professionalism. Recruitment Screening resumes and job applications. Shortlisting qualified candidates. Scheduling interviews. Conducting initial candidate interviews. Communicating with applicants throughout the hiring process. Coordinating onboarding activities. Virtual Assistant Email management. Calendar management and appointment scheduling. Internet research. Data entry and record management. File organization using Google Drive. Creating documents, spreadsheets, and presentations. Travel planning and itinerary preparation. CRM updates and administrative support Data Entry & Administrative Support Accurate data entry. Maintaining databases and spreadsheets. Updating CRM systems. Organizing digital files. Preparing reports. Ensuring data accuracy and confidentiality.
Closed sales and converted prospects into paying customers. Followed up with customers to answer questions and maintain engagement. Handled customer inquiries professionally throughout the sales process. Performed accurate data entry and maintained customer and sales records. Updated sales activities and customer information in the company's database or CRM. Worked with the team to ensure a smooth customer experience from inquiry to purchase.
