University of Nigeria Nsukka (Public administration)

Dmatel resort (Front desk officer)

Welcomed and attended to visitors, clients, and guests in a friendly and professional manner. Managed incoming phone calls, emails, and other inquiries, directing them to the appropriate departments. Scheduled appointments and maintained calendars for staff and management. Kept accurate records of visitors, correspondence, and office activities. Performed administrative duties such as filing, data entry, photocopying, and document preparation. Received, sorted, and distributed incoming mail and deliveries. Maintained a clean, organized, and professional reception area. Assisted with office supplies management and ensured adequate stock levels. Handled customer complaints and inquiries promptly, providing excellent customer service. Supported daily office operations and collaborated with team members to ensure smooth workflow.