I can effectively resolve complaints, manage difficult situations calmly, and maintain a high level of customer satisfaction. I am also capable of multitasking, keeping accurate records, and coordinating with different departments to ensure smooth daily operations
I worked as a Reception Officer at Barwee Luxury Hotel from 2023 to 2025, where I served as the first point of contact for guests and ensured a smooth and professional front desk experience. I was responsible for welcoming guests, handling check-ins and check-outs. In this role, I developed strong communication and customer service skills, handled guest complaints with professionalism, and ensured high levels of customer satisfaction
