University of Nigeria, Nsukka (Theatre and Film Studies (Minor: English and Literary Studies))

Ejico Builders (Customer Service Representative)

Resolved an average of 30+ client inquiries weekly, achieving a 95% satisfaction rate and reducing repeat complaints. Collaborated with cross-functional teams to coordinate service delivery and ensure smooth operations. Maintained accurate records of customer interactions to support consistency and compliance. Acted as first point of contact for clients, building strong stakeholder relationships.