Answer customer calls, emails, and chats politely and professionally Help customers solve problems with products or services Process orders, complaints, and service requests Record customer issues using CRM tools Follow up to ensure customer satisfaction Work with other teams to fix issues quickly Build trust by providing friendly and helpful support
Handled order issues and transactional issues Resolved customer dispute and emotional customer by applying patience, understanding and empty Met customer service KPIs such as response time, resolution rate, and customer satisfaction Made sure customer issues are resolved and satisfaction is achieved..
