I have 3 years of experience providing excellent customer service, handling client inquiries, resolving complaints professionally, and ensuring customer satisfaction. Iām skilled in managing front desk operations, maintaining accurate records, and providing administrative support. I also have hands-on experience in basic procurement duties such as sourcing vendors, managing stock levels, and processing purchase requests. As I prepare to begin a professional course in Human Resources, I am actively building my HR knowledge to support recruitment, onboarding, and employee management processes. I am proficient in Microsoft Office tools, highly organized, and passionate about creating positive customer experiences.
Provided professional customer support and telesales services to clients, ensuring high customer satisfaction. Handled inbound and outbound calls to promote financial products and services. Resolved customer inquiries efficiently, maintained accurate customer records, and followed up on leads to convert prospects into clients. Collaborated with team members to meet sales targets and improve service delivery.
