University of Calabar (English and Literary Studies)

Realtypros Investment Global Limited (Front Desk/ Customer Service)

• Greeted and assisted clients in person, via phone, and through email, ensuring a welcoming and professional first point of contact. • Managed daily front desk operations, including appointment scheduling, customer inquiries, and handling walk-ins. • Resolved customer complaints or issues promptly, maintaining a positive customer experience and ensuring satisfaction. • Maintained accurate records of customer interactions, appointments, and service feedback. • Supported other departments by relaying messages, managing office supplies, and performing administrative tasks. • Handled payment transactions, invoicing, and maintained confidentiality of client information. • Contributed to a smooth and organized work environment with strong multitasking and problem-solving skills.

(2020)