Achievers University Owo (Mass Communication)

National Iron Ore Mining Company (Executive Virtual Assistant/ Customer Service Representative)

• Managed executive calendars, meetings, travel arrangements, and email communications. • Responded to customer inquiries and resolved complaints with professionalism and care. • Maintained accurate records and entered data into internal systems with 98% accuracy. • Monitored and Responded to emails, reducing response times by 40%. • Managed social media engagement and community interaction on behalf of the company. • Responsible for Cold Calling Clients and Building a strong relationship with Clients to improve Retention Rate.

Quality Technology Center (Virtual Assistant)

• Coordinated Virtual meetings, Appointments, and Internal Communications for teams. • Performed High-Volume data entry tasks using Excel and Internal Software. • Monitored and Responded to emails, reducing response times by 38% • Responsible for social media engagement and community interaction on behalf of the company. • Maintained accurate records and entered data into internal systems with 98% accuracy.

Royal Birds Global Limited (Customer Support)

• Provided phone and email support to customers across various services. • Handled order processing, returns and follow-up, Raising Customer Retention by 38% • Documented customer feedback and suggested service improvements. • Trained new hires on customer support tools and company policies

(2018)