As a Customer Service Representative: Respond promptly and professionally to customer inquiries via phone, email, or chat. Resolve complaints efficiently and empathetically. Maintain accurate records of interactions using CRM tools. Provide product/service information and guide customers through processes. --- As an Administrator: Manage schedules, appointments, and correspondence. Maintain and organize files, records, and databases. Support office operations and ensure efficient workflow. Prepare reports, presentations, and documentation as needed. --- As a Manager: Lead and supervise team members to meet goals and KPIs. Develop and implement operational strategies and improvements. Monitor performance, provide feedback, and support staff development. Coordinate cross-functional tasks and ensure alignment with business objectives.
Oversaw the entire company daily operations
