As a Customer Care Representative, I provide exceptional support to customers via phone, email, or chat, resolving issues, answering queries, and promoting products/ services to ensure customer satisfaction and loyalty.
Deliver excellent customer service by responding to inquiries, providing technical support, and addressing customer complaints in a professional and timely manner. Resolve issues related to products and services, maintaining high customer satisfaction levels. Assist in managing product returns, exchanges, and troubleshooting technical issues. Collaborate with the sales and technical teams to ensure efficient operations and customer resolution. Track and report customer feedback to improve service processes. Collaborate with the team to understand daily targets and goals for customer success, gift card volume, and crypto volume. Compile daily reports for every shift moderated after checking and reviewing reports
