Delta State University, Abraka (Business Administration)

Furex Technologies Ltd (Customer support)

Deliver excellent customer service by responding to inquiries, providing technical support, and addressing customer complaints in a professional and timely manner.  Resolve issues related to products and services, maintaining high customer satisfaction levels.  Assist in managing product returns, exchanges, and troubleshooting technical issues.  Collaborate with the sales and technical teams to ensure efficient operations and customer resolution.  Track and report customer feedback to improve service processes.  Collaborate with the team to understand daily targets and goals for customer success, gift card volume, and crypto volume.  Compile daily reports for every shift moderated after checking and reviewing reports

(2021)