Ability to use Banking software such as FLEXCUB, PINNACLE, SMART TELLER. Ability to use Payroll packages such as ADP WORKFORCE, ADP TOTALSOURCE, PAYCHEX FLEX, PAYCOR, DEEL. Excellent interpersonal and communication skills that enhanced positive conversation and exchanges produce mutual understanding. Ability to relate well with people from varied backgrounds, open to understanding diverse cultural differences. A good knowledge on the use of Microsoft packages (word, Excel, Power point).Ability to work with others in a multi-disciplinary and inter-racial team. Ability to make decisions based on guidelines, procedures and precedents and maintain confidentiality. Ability to ensure service standards are maintained and to keep both stakeholders and client informed on matters of relevance. Team works oriented.well-developed problem-solving, critical thinking and conflict resolution skills. Fluency in oral and written expressions in English language.
Assisting customers in processing transactions such as deposit, withdrawals and transfers. Ensure all customers schedules and payment instructions are treated and approved by the supervisor. Ensure the safekeeping of customers payroll records, schedules and instructions.Informing customers about bank services and products.Tracking, reporting, recording and storing information relating to costumers’ transactions. Investigating Customer’s Complaints Reviewing and submission of vendors receipt for payment. Support the process of implementing standard organization manual (SOM)Engage in coordination and networking with other affiliates Participate in branch internal meetings and activities and provide support as may be requested or delegated by my supervisor. Support administrative tasks and processes. Support other agencies such as REMITA, WESTERNUNION, MONEYGRAM to process their transactions.
