Provide Account Information Process customer request Loan Booking. Opening of accounts Regulatory Compliance. Ensuring customers complaints are resolved Product Promotion Customer Engagement . Brand Management. Cross selling and up selling of bank products and services Stay up-to-date with bank products and services Maintaining Accurate records.
2020- 2023 Position: Customer service Representative 40 New market road, Onitsha. Organization: United Bank for Africa Key responsibility: Respond to customer Enquiries Resolve customer complaints Planning, organization of operations meeting and training of operations staff. Provide Account Information Quick response to operations issues. ATM custodian. Call over of transaction tickets. Processing of money gram & western union transactions. Processing of clearing cheques. Issuing and liquidation of managers cheques Booking & liquidation of investments International money transfer Account to account fund transfer Process customer request Cross selling and up selling bank products Maintaining Accurate records Stay up-to-date with bank products and services 2019-2020 Position: Teller – 40 New Market Road, Onitsha. Organization: United Bank for Africa Key responsibility: Handling customer's transactions Managing Cash And vault Planning, organization of operations meeting and training of operations staff. Cash management. Providing customer service Quick response to operations issues. ATM custodian Call over of transaction tickets. Processing of money gram & western union transactions. Processing of clearing cheques. Posting of workers salaries Issuing and liquidation of managers cheques Booking & liquidation of investments Processing of money gram transaction International money transfer Account to account fund transfer Cash management Maintaining Accurate records Compliance and security Cross selling and referrals Reconciliation and audits Team collaboration
