Responded to customer inquiries via phone and email, maintaining a 95% satisfaction rate. • Scheduled and managed catering appointments, ensuring timely service delivery. • Followed up with client post-service to gather feedback and address any concerns. • Maintained accurate records of customer interactions and services provided. • Worked collaboratively with the operations team to streamline the booking process
• Responded to customer inquiries via phone and email, maintaining a 95% satisfaction rate. • Scheduled and managed catering appointments, ensuring timely service delivery. • Followed up with client post-service to gather feedback and address any concerns. • Maintained accurate records of customer interactions and services provided. • Worked collaboratively with the operations team to streamline the booking process
