My role involves managing and guiding a team of collectors to achieve collection targets, ensuring compliance with industry regulations. I implement effective strategies for debt recovery, monitor performance, and optimize processes. I also liaise with other departments, maintain accurate records, and play a pivotal role in maintaining the company's financial health while providing exceptional customer service and resolving complex collection issues.
oversee and guide a team of collectors, ensuring they meet collection goals, provide excellent customer service, and adhere to company policies while effectively managing overdue accounts.
oversee and guide a team of collectors, ensuring they meet collection goals, provide excellent customer service, and adhere to company policies while effectively managing overdue accounts.
