I am an experienced Operations Manager, Business/ Branch Manager, Regional Operations Manager, Business Development Manager as well as Sales and Marketing Manager. I have attended trainings and courses locally and internationally. I have the requisite qualifications, experience, skills and maturity to do the job of a General Manager Operations
Working with the executive team, such as the Managing Director, to set the marketing strategy for the business. Hiring and managing the performance of marketing team that can also include PR and creative staff. Researching and analyzing market trends and competitors. Overseeing marketing campaigns. Tracking effectiveness of marketing campaigns and reporting finding to the executive team. Negotiating and liaising with third party marketing agencies Writing and delivering content and social media plans. Looking after the budget of the marketing department and making sure the budget spend is delivering a return on investment. Managing the design and production of promotional materials, such as websites and brochures. Overseeing the company’s attendance at events such a trade shows, conferences and festivals.
Working with the executive team, such as the Managing Director, to set the marketing strategy for the business. Hiring and managing the performance of marketing team that can also include PR and creative staff. Researching and analyzing market trends and competitors. Overseeing marketing campaigns. Tracking effectiveness of marketing campaigns and reporting finding to the executive team. Negotiating and liaising with third party marketing agencies Writing and delivering content and social media plans. Looking after the budget of the marketing department and making sure the budget spend is delivering a return on investment. Managing the design and production of promotional materials, such as websites and brochures. Overseeing the company’s attendance at events such a trade shows, conferences and festivals.
Responsible for identifying, developing and acquiring new customers.
Monitored, controlled, and achieved sales revenue volumes against budgeted targets, monitored forecast and other sales management information.
Created and executed specific plans to identify opportunities that drive market and customer penetration.
Assisted in direct selling to deliver sales goals, negotiated contracts, initiated proposals and closed deals.
Responsible for annual development of sales and marketing budget and plan in coordination with company budget and strategy.
Spend majority of time targeting, developing and maintaining favorable relationship with new and existing national accounts that are in alignment with personal and company goals and strategies
Identified, negotiated and managed strategic relationships
Evaluated customer needs, developed customer relationships and implemented sales strategies to progress customer relationships.
Assisted with education of sales teams, regarding sector or national account opportunities and how best to optimize revenues.
Mentored and coached local sales representatives in approach and technique as needed
Heightened the profile of the company in its markets by building and creating recognition as an industry leader in innovation and progressive product solutions.
Discussing oil suppliers' purchase invoices with management team for processing and adoption.
Preparation of weekly and monthly reports of all activities including transport section and other units to the management.
Ensuring adequate supplies of products are made to customers and on timely basis.
Constantly reviewing working processes with carriers and transport companies to ensure timely delivery of products.
To ensure timely and adequate repair and maintenance of all trucks by the maintenance team.
Perfection of credit terms with customers as regards to sales of petroleum products on credit basis for future payments.
Involves in procurement processes, supply chain and general logistics.
To ensure appropriate maintenance and management of all heavy duty trucks.
Responds to queries and complaints of customers and ensuring timely resolution.
Coordinates sales and marketing activities as well as accounts department.
Responsible for developing, maintaining and managing relationships with customers as well as maintenance vendors and regulatory agencies.
To develop growth strategies and plans for the business.
Research and identify business opportunities and viable income streams.
Carry out business development training and mentoring subordinates and other internal staff
Follow up on new business opportunities and secure meetings with old and new potential clients negotiate and close business deals.
Management of cash and vault limits in the region.
Provided management oversight functions to regional branches.
Ensured optimal allocation of human, financial and material resources.
Preparation of weekly, monthly and quarterly reports for Head Office use.
Ensured top quality customer service delivery in the region.
Reviewed daily and monthly proof of accounts and reconciliation reports.
Performance evaluation and appraisal of staff in the region.
Ensured consistent compliance with Standard Operations Procedure.
Coordinated regional recruitment and interviews for new staff.
Ensured that all working tools functioned well at all times.
Created and profiled staff to gain access to computer system and transactional platforms.
Trained staff on operational, marketing, customer service and general issues.
Mobilization of deposits from customers in order to enhance the bottom line of the bank.
Investigation of problematic transactions and frauds.
Set up and establishment of new bank branches and business offices.
Involved in execution of various projects from start to finish.
Represented the bank and management at different fora.
Involved in procurement processes, supply chain and general logistics.
STERLING BANK PLC
Authorization and approval of all transactions.
Responsible for overall cash and vault management.
Accurate handling of cash with regard to local and foreign currencies(Dollars, Pounds, Euro)
Balanced cash and transactions daily and report any differences.
Involved in buying and selling of foreign exchange from customers.
Adhered to operating standard in terms of documentation and processing of cash.
Supervised activities of operations staff to ensure timely and efficient service delivery.
Proofed, reconciled and monitored branch ledgers and other internal accounts.
Rendered returns to Head office units and departments.
Ensured optimal performance of all ATMs under the custody of the branch.
Reviewed of retail credit and applications within stipulated guidelines.
Responsible for branch administrations and safe guiding of bank assets.
Setting, approval and monitoring of electronic products and e-payment services.
Ensured compliance and adherence to laid down policies and procedures.
Trained staff on marketing, operations and general issues.
Resolution of customer’s complaints and ensured excellent service delivery at all times.
Marketing and selling of bank products and services and processing of forms M.
Responsible for overall maintenance of the branch assets and custodian of key register.
Involved in relationship management and credit processing.
Acquisition of new customers, deposit mobilization and account openings.
Electronic transmission of clearing data to other banks and Central Bank of Nigeria.
Exchange of physical cheques with other banks through NIBBS/CBN.
Reconciliation of clearing settlement accounts with First bank.
Liaison with executive management on NACS operations.
Capturing and building of clearing data on machines.
Processing of both in-house and outwards clearing cheques.
Paying and receiving money into customer accounts.
Preparation of tracers for investigating problematic foreign exchange transfers.
Daily preparation of management accounts.
